rtk111 Privacy Policy

1. Introduction

Welcome to rtk111 (www.rtk111.cam). This Privacy Policy ("Policy") describes how we collect, store, process, and protect the personal information of users on our platform.

By using our services, you agree to the terms of this Policy. We treat your personal information with the utmost care and keep it secure by following internationally recognised security practices.

This Policy is an integral part of our Terms and Conditions. Please read it carefully before using our platform.

2. Data Collection

We collect your information in several ways. Below is a detailed description of what types of data are collected and how:

2.1 Information You Provide

During account registration and platform use, you directly provide the following information:

• Full name, date of birth, and national ID details
• Email address and mobile number
• Address and current residence details
• Financial information — bKash, Nagad, Rocket, or Upay account numbers
• Password and security question answers (stored in encrypted form)
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser type, version, and operating system
• Login time, session duration, and page visit history
• Gaming history, bet amounts, and transaction records
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we use trusted third-party services to verify your identity and prevent fraud. A limited amount of information may be exchanged during this process.

3. Use of Data

We use your information for the following purposes:

3.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, promotions, and VIP benefits
• Personalising the gaming experience
• Providing 24/7 customer support

3.2 Security and Compliance

• Preventing fraud and unauthorised access
• Age verification and ensuring responsible gaming
• Complying with anti-money laundering (AML) regulations
• Meeting applicable legal obligations

3.3 Improvement and Analytics

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Developing new services and features
• Analysing overall usage patterns (for statistical purposes, without personal identification)

4. Data Sharing

rtk111 does not sell your personal information to third parties. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with selected third-party service providers required to operate our platform, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. All such partners operate under confidentiality agreements.

4.2 Legal Requirements

We may be required to disclose information in response to a court order, legal process, or government directive. We may also be required to provide information to relevant authorities to comply with anti-money laundering laws.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the relevant party. However, the new entity will also be bound to protect your information under this Privacy Policy.

4.4 With Your Consent

For any sharing of data beyond the cases mentioned above, we will obtain your explicit consent beforehand.

5. Data Security

To protect your information, we adopt industry-standard technical and organisational measures:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption
• Password Hashing: Your password is stored using strong cryptographic algorithms
• Firewall Protection: Robust firewall systems to prevent unauthorised access
• Regular Security Testing: Periodic security audits to identify vulnerabilities
• Two-Factor Authentication: An additional layer of security for login and important transactions

5.2 Organisational Safeguards

• Strict access controls — only authorised staff can access personal information
• Regular staff training on privacy and data protection
• Mandatory confidentiality agreements with third-party partners
• A rapid response plan in the event of a data breach

6. Cookies Policy

Cookies are small text files stored in your browser or on your device. rtk111 uses the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, ensure security, and deliver necessary services. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferences, language settings, and customisation options. They help improve your personalised experience.

6.3 Analytical Cookies

Anonymous statistics are collected to understand platform usage patterns, which help us improve the quality of our services.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

7. Your Rights

You have the following rights regarding your personal information:

7.1 Right of Access

You may request to know what information we hold about you. We will provide this information to you within a reasonable time.

7.2 Right of Rectification

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through your account settings or via live chat.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations, ongoing disputes, or other legitimate reasons.

7.4 Right to Object to Processing

You may object to marketing communications, profiling, or certain types of data processing.

7.5 Right to Data Portability

You may request a copy of the information you have provided in a common, machine-readable format.

8. Data Retention

We retain your information only for as long as necessary. Data retention periods are as follows:

• Account Information: For the duration the account is active and thereafter until applicable legal obligations are fulfilled
• Transaction Records: For the period specified under financial regulations
• Customer Service Records: For a reasonable period after the issue is resolved
• Log Data: For a limited period for security analysis
• Marketing Preferences: Until you withdraw your consent

After the specified period, data is securely deleted or anonymised.

9. Protection of Minors

rtk111 provides services only to individuals aged 21 and above. We do not knowingly collect any information from minors.

We conduct an age verification process at the time of account registration. If it comes to our knowledge that a minor has used our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

10. Policy Changes

We may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in different ways:

• Email or platform notification for significant changes
• Updating the "Last Updated" date at the top of the page
• Providing a summary of the changes

If you continue to use the platform after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

11. Contact

If you have any questions, comments or concerns about this privacy policy, please get in touch with us:

• Live Chat: Available 24/7, support provided in Bengali
• Email: [email protected]

We will try to respond to your request as quickly as possible. Complex matters may take some time to resolve, but we are always committed to ensuring your satisfaction.